Privacy Policy
Effective Date: March 27, 2026
Last Updated: March 27, 2026
Genie Connect Co., Ltd. ("Company," "we," "us," or "our") values the privacy of its users ("you" or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Genieya mobile application and website (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
1.1 Personal Information You Provide
We collect the following personal information when you register for an account or use our Service:
- Name
- Email address
- Phone number
- Date of birth
- Nationality and passport information (for travel-related services)
- Payment information (credit/debit card details, billing address)
- Profile photo (optional)
- Shipping and delivery address
1.2 Information Collected Automatically
When you access or use the Service, we automatically collect:
- Device information (device model, operating system, unique device identifiers)
- IP address
- Browser type and version
- Access times and dates
- Pages viewed and links clicked
- Location data (with your consent)
- App usage data and interaction logs
1.3 Information from Third Parties
We may receive information about you from third-party services, including:
- Social media platforms (when you log in via social accounts)
- Payment processors
- Analytics providers
- Advertising partners
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service
- To process transactions and send related information (e.g., purchase confirmations, invoices)
- To create and manage your account
- To send you promotional communications (with your consent)
- To respond to your comments, questions, and customer service requests
- To monitor and analyze usage trends and preferences
- To detect, prevent, and address technical issues, fraud, or illegal activities
- To comply with legal obligations
- To personalize your experience and deliver content relevant to your interests
- To facilitate bookings, reservations, and travel-related services
3. Sharing of Your Information
We may share your personal information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing.
3.2 Business Partners
We may share information with our business partners, including tour operators, hotels, transportation providers, beauty service providers, and medical service providers, to fulfill the services you have requested.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your personal information may be transferred.
3.5 With Your Consent
We may share your information for any other purpose with your consent.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:
- Comply with our legal obligations
- Resolve disputes
- Enforce our agreements
- Fulfill the purposes outlined in this Privacy Policy
Specific retention periods:
- Account information: Duration of membership + 5 years
- Transaction records: 5 years after the transaction date
- Customer service records: 3 years after resolution
- Marketing consent records: Until consent is withdrawn
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Secure data storage on certified cloud infrastructure
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
6.1 Right of Access
You have the right to request copies of your personal information.
6.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information.
6.3 Right to Erasure
You have the right to request deletion of your personal information, subject to certain exceptions.
6.4 Right to Restrict Processing
You have the right to request restriction of processing of your personal information.
6.5 Right to Data Portability
You have the right to request transfer of your personal information to another organization or directly to you.
6.6 Right to Object
You have the right to object to our processing of your personal information.
6.7 Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
7. Children's Privacy
The Service is not intended for use by children under the age of 14. We do not knowingly collect personal information from children under 14. If we become aware that we have collected personal information from a child under 14, we will take steps to delete such information promptly.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Service.
Types of cookies we use:
- Essential cookies: Required for the operation of the Service
- Analytics cookies: Help us understand how visitors interact with the Service
- Preference cookies: Remember your settings and preferences
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
10. Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Data Protection Officer
Privacy Officer (Chief Privacy Officer)
Name: Eonkyun Kim
Department: Management Division
Email: privacy@genieya.io
Privacy Officer (Privacy Manager)
Name: Da-Eun Hwang
Department: Operations Division
Email: privacy@genieya.io
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Genie Connect Co., Ltd.
Email: privacy@genieya.io
Website: https://genieya.io
You may also file a complaint with the relevant data protection authority if you believe that our processing of your personal information violates applicable law.