Platform Terms of Service
Article 1. Purpose
These Terms govern the rights, obligations, and responsibilities between the Company, Users, and Suppliers in connection with the use of "Genieya" and related websites, applications, and customer support channels (hereinafter the "Platform") operated by Genie Connect Co., Ltd.
Article 2. Definitions
"Company" refers to Genie Connect, which operates the Platform.
"User" refers to any person who accesses the Platform and uses the Service in accordance with these Terms.
"Supplier" refers to third parties that provide products or services in categories such as Mobility, Tours & Experiences, Tickets & Passes, Beauty, Medical, Dining, and Assistant Services.
"Booking" refers to the process by which a User applies for and pays for a product or service through the Platform, and the Company or Supplier approves or confirms such application.
"Product Page" refers to an individual sales page that displays the price, schedule, inclusions/exclusions, cancellation/refund policy, and terms of use.
Article 3. Role of the Platform
The Company is, in principle, an intermediary platform that connects Users and Suppliers.
Except where the Company is expressly identified as the direct seller or contractual provider on an individual Product Page, the responsibility for the actual provision of the product or service lies with the relevant Supplier.
The Company may provide ancillary functions such as payment processing, booking transmission, customer support, settlement support, dispute mediation support, and local compliance monitoring.
To the extent that mandatory local laws apply, such laws shall prevail over these Terms.
Article 4. Accounts and User Eligibility
Users must provide accurate and up-to-date information.
Minors must obtain consent from a legal guardian where required by applicable law.
Users are responsible for the security of their accounts and must notify the Company immediately upon discovering any unauthorized use of their accounts.
Article 5. Bookings, Contract Formation, and Payment
Bookings are processed as confirmed upon approval by the Supplier in the manner specified on the Product Page.
Unless otherwise specified on the individual Product Page or booking confirmation, the contract is formed upon booking confirmation.
Users must verify the total amount, taxes, fees, exchange rate basis, and the possibility of additional on-site charges on the day of use before making payment.
The Company may request additional authentication materials for fraud prevention, legal compliance, or Supplier verification purposes.
Article 6. Prices, Taxes, and Currency
Product prices apply based on the currency displayed on the Product Page.
Value-added tax, tourism tax, service charges, and on-site surcharges are determined according to the criteria specified on the Product Page or payment screen.
The actual billed amount may differ due to exchange rate fluctuations, card company fees, and local payment network costs.
Article 7. Cancellation, Changes, and Refunds
Cancellation, changes, and refunds are subject to the refund terms below, as well as the individual terms on the Product Page and the special terms for each category.
Refund eligibility may vary depending on whether the service has been used, Supplier approval, local laws, transport/admission ticket policies, and no-show status.
If the service is not provided due to reasons attributable to the Company or Supplier, the Company shall provide remedial procedures through reasonable means such as rebooking, alternative provision, credits, or refunds.
Where mandatory laws recognize more favorable consumer rights, such laws shall prevail.
Article 8. User Obligations
Users must provide accurate personal information, companion information, and mandatory health or safety-related information when making a booking.
Users must comply with local laws, immigration regulations, safety rules, dress codes, age restrictions, and license or qualification requirements.
Users shall not engage in illegal purposes, discriminatory behavior, false review posting, unauthorized resale, payment abuse, Supplier harassment, or unauthorized system use.
Article 9. Supplier Obligations
Suppliers must maintain relevant legal requirements such as sales qualifications, licenses, insurance, and registration requirements.
Suppliers must accurately maintain product information, schedules, availability, age restrictions, safety precautions, prices, and refund policies.
Suppliers shall not engage in exaggerated advertising, false information provision, discriminatory service delivery, or unauthorized business operations.
Article 10. Content and Intellectual Property Rights
All rights to the Platform and its trademarks, logos, designs, software, and databases belong to the Company.
User reviews, photos, and inquiries may be used within the scope of service operation, quality improvement, dispute resolution, and marketing material review.
Users shall not post content that infringes upon the rights of others.
Article 11. Disclaimers and Limitation of Liability
The Company does not guarantee the quality, legality, safety, or accuracy of services directly provided by third-party Suppliers, to the extent permitted by law.
The Company shall not be liable for delays or non-performance due to force majeure events such as natural disasters, war, epidemics, government measures, traffic disruptions, strikes, or system failures.
The Company shall not be liable for any matters arising on-site after the commencement of service use across all categories.
The Company's liability may be limited to the commission received by the Company in the relevant transaction or to an amount within the range permitted by applicable law of the total transaction amount paid by the User, except in cases of willful misconduct or gross negligence.
This provision shall not apply to liability that cannot be limited by law, including death, bodily injury, fraud, or violations of mandatory consumer protection laws.
Article 12. Dispute Resolution and Governing Law
These Terms shall be governed by the applicable governing law.
However, to the extent that mandatory consumer protection laws of the User's place of residence or the place of service provision take precedence, such laws shall prevail.
The Company provides reasonable dispute resolution procedures, including customer center support, electronic dispute filing, Supplier notification, and refund review.
Article 13. Priority of Special Terms
For the categories of Mobility, Tours & Experiences, Tickets & Passes, Beauty, Medical, Dining, and Assistant Services, the respective special terms shall take precedence over these Terms.
Article 14. Refund and Cancellation Terms
General provisions for international card payment cancellations/refunds are processed in accordance with the Company's international payment settlement standards and PG (Payment Gateway) processing procedures.
For international payment transactions, cancellation may be processed as authorization reversal before settlement is completed. After settlement, cancellation/refund transactions are processed through a separate refund procedure.
If the unsettled balance is insufficient or unavailable, refunds are processed in accordance with the PG's refund request procedure, and additional time may be required until processing is complete.
The timing of card refund reflection may vary depending on the card company and international card issuer policies, and generally may take 2-3 weeks.
At the time of refund, payment processing fees, foreign exchange costs, affiliate actual expenses, on-site confirmed costs, and the Company's administrative fees that have already been incurred may be excluded from or deducted from the refund.
If separate product-specific notices or individual partner policies are stricter than these standards, the pre-notified conditions shall take priority.
Mobility
All Mobility products require full prepayment in principle. For taxi/chauffeur products, a deposit and additional on-site payment may apply concurrently.
Cancellation more than 48 hours before the service time: 90% refund of the payment amount
Cancellation less than 48 hours to 24 hours before the service time: 70% refund of the payment amount
Cancellation less than 24 hours to 12 hours before the service time: 50% refund of the payment amount
Cancellation less than 12 hours before, after service time has passed, no-show, customer input error, customer unreachable, boarding delay, or non-boarding: No refund
For airport pickup/drop-off products, non-boarding within 30 minutes of the service time will be automatically treated as a no-show and is non-refundable.
In cases of flight delays, cancellations, or schedule changes, schedule modification feasibility will be reviewed only when the customer notifies the customer center immediately upon becoming aware. If no notification is given or alternative vehicles/personnel have already been deployed, refunds may be restricted.
Changes to the number of passengers, vehicle type, destination, waypoints, or waiting time are only possible with the approval of the Company or partner, and additional charges may apply. Even if a reason for reduction arises, costs for vehicles and personnel already secured are non-refundable.
Additional charges incurred on-site after booking, including waiting fees, route change costs, toll fees, and parking fees, may be billed separately.
Tours & Experiences
All Tours & Experiences products require full prepayment in principle.
Cancellation fees are as follows:
a. Up to 45 days before the tour start: 90% refund of the payment amount
b. 44 to 30 days before the tour start: 80% refund of the payment amount
c. 29 to 15 days before the tour start: 50% refund of the payment amount
d. 14 to 8 days before the tour start: 30% refund of the payment amount
e. 7 to 4 days before the tour start: 10% refund of the payment amount
f. 3 days before to the day of, no-show, partial non-use: No refund
Actual expenses that are immediately confirmed, such as airfare, rail tickets, admission tickets, local deposits, and local guide/vehicle/meal/accommodation pre-securing costs, shall be deducted in priority over the above provisions.
Schedule changes, headcount changes, and option changes may be processed as cancellation and rebooking of the existing reservation, and the above cancellation terms shall apply to the original booking.
In the event of force majeure such as natural disasters, government measures, or local operational suspension, the Company may prioritize adjustments through schedule changes, points/credits, or alternative product provision instead of refunds.
If separate cancellation/refund terms are posted by the partner or on the Product Page, those terms shall take priority.
Tickets & Passes
All Tickets & Passes products require full prepayment in principle.
If the ticket has not been issued and has not been used, an 80% refund of the payment amount is available for cancellation requests made within 24 hours of purchase.
From 24 hours after purchase, or after ticket issuance, after booking confirmation, after use has commenced, on the day of the event, or in case of no-show: No refund
Promotional discount tickets, special price products, real-time confirmation products, QR/barcode issued products, date-specific tickets, and pass-type products may be operated as non-refundable immediately upon purchase.
If separate product-specific terms, venue policies, or supplier regulations exist, those terms shall take priority.
Even in cases of force majeure such as natural disasters, facility closures, or event cancellations attributable to the supplier, the Company may only refund within the actually recoverable range or substitute with alternative usage options.
Beauty
Certain partner products may require a deposit or prepayment at the time of booking, and separately notified individual conditions shall take priority.
Cancellation more than 24 hours before the appointment time: 90% refund of the payment or deposit amount
Cancellation less than 24 hours to 3 hours before the appointment time: 50% refund of the payment or deposit amount
Cancellation less than 3 hours to 1 hour before the appointment time: 30% refund of the payment or deposit amount
Cancellation less than 1 hour before, after appointment time has passed, no-show: No refund
For designated stylist/practitioner, time slot designation, special treatments, or cases where materials have been secured, additional actual expenses may be deducted.
Booking changes must be requested at least 2 days in advance, and changes may be refused at the partner's discretion. Prices, promotions, assigned personnel, and benefits may be recalculated upon changes.
If the customer decides not to proceed with the treatment after a pre-treatment consultation, consultation allocation fees, personnel securing costs, and material preparation costs may not be refunded.
Medical
Certain partner products may require a deposit or prepayment at the time of booking, and medical staff and time slot securing will be arranged after booking confirmation.
Cancellation more than 72 hours before the service time: 90% refund of the deposit
Cancellation less than 72 hours to 24 hours before the service time: 50% refund of the deposit
Cancellation less than 24 hours before, same-day cancellation, no-show: No refund of the deposit
Actual expenses incurred from preliminary examinations, interpreter assignment, medical staff schedule securing, medication/consumable preparation, and operating/treatment room reservation shall be deducted separately.
Booking changes must receive partner approval at least 2 days in advance, and identical conditions are not guaranteed for changes.
If treatments or examinations are restricted or postponed based on the customer's health condition, medical questionnaire results, or on-site medical staff judgment, consultation, examination, and administrative costs already incurred may not be refunded.
Dining
To prevent no-shows, certain partners may require a deposit or guarantee.
Cancellation more than 48 hours before the reservation time: 90% refund of the deposit
Cancellation less than 48 hours to 24 hours before the reservation time: 50% refund of the deposit
Cancellation less than 24 hours before, same-day cancellation, no-show: No refund of the deposit
If more than 15 minutes late from the reservation time, automatic no-show processing may apply and seat guarantee will be terminated.
In case of no-show or same-day cancellation, a penalty may be automatically charged, and if pre-notified, the Company may charge this to the registered payment method.
For reservations requiring advance preparation such as private rooms, group bookings, course menus, cakes, wine, special ingredients, or event seating, actual incurred costs shall be deducted first.
Separate from on-site payment amounts, deposits, no-show penalties, and advance costs for special requests may not be eligible for refund.
Booking changes must be requested at least 2 days in advance, and may be processed as a change or cancellation depending on partner approval.
Assistant Services
All Assistant Services products require full prepayment in principle.
Cancellation fees are as follows:
a. Up to 30 days before the service date: 90% refund of the payment amount
b. 29 to 15 days before the service date: 70% refund of the payment amount
c. 14 to 8 days before the service date: 50% refund of the payment amount
d. 7 to 4 days before the service date: 30% refund of the payment amount
e. 3 days before to the day of, no-show: No refund
If service preparation has commenced, including interpretation, assistance, accompaniment, document support, preliminary research, agency contact, or booking on behalf, labor costs, administrative expenses, and agency fees already invested shall be deducted.
Changes to the scope of service or schedule may be re-processed with new estimates and conditions, and the above cancellation terms shall apply to the original booking.
If separate partner-specific regulations exist, those conditions shall take priority.
Appendix. Partner (Supplier) Settlement Special Terms
Partner settlements are in principle processed after service use completion. The Company may adjust the settlement timing and payment ratio considering cancellations, refunds, claims, chargebacks, defaults, no-shows, customer disputes, and operational risks.
The Company may set a certain percentage or amount of the partner settlement as a settlement hold. The hold rate and hold period shall be determined by Company policy or separate agreement.
If a customer cancellation or refund occurs, the Company may offset the relevant amount, fees, foreign exchange losses, card fees, chargeback costs, and administrative processing fees against the next settlement.
If the next settlement is insufficient, the partner must return the relevant amount within 7 days from the Company's billing date. In the event of a return delay, the Company may take necessary measures such as additional settlement holds, service suspension, or contract termination.
If the Company has pre-refunded to the PG or customer due to a post-settlement cancellation, the full amount shall be borne by the partner and the Company may recover it immediately.
If a chargeback occurs, the Company may immediately process the relevant transaction as a settlement hold or deduction target.
In cases of booking non-fulfillment, overbooking, non-provision of service, quality defects, customer complaints, or regulatory violations attributable to the partner, the Company may claim all damages and costs from the partner regardless of whether a customer refund has been issued.
Partners must immediately submit materials necessary for cancellation, refund, or chargeback response when requested by the Company. If damages are expanded due to non-submission or delay of materials, the responsibility lies with the partner.